Collaborative Decision Making
When it comes to making decisions about something, the more
information you have the better decision you will be able to make. The last
thing a person wants to do is make a decision based off of limited information,
especially when there are other people involved. Making a decision with limited information can
leave the people involved with negative feelings since not everything will be
addressed. When it comes to work, often times the stakeholders get left out of
the decision process. Within my organization the stakeholders are a crucial
source of information because they include the customers to our business, so
when it comes to making a decision about the company you definitely want to ask
the people who will be using your services.
When I first started, the company was looking to bring in
new vendors to the airport. Everyone had plenty of ideas, but we needed to find
one that would bring in enough revenue for itself, but also one that would
bring in revenue for the airport. There were lots of meetings every week with
new potential vendors, but no one within the company could agree on which one
it should be. Everyone had great reasons for choosing specific vendors, but
their reasons were limited. I was the one that was responsible for submitting
the process bid for this vendor to the airport manager, but since we couldn’t
agree I decided to send the choices out to the stakeholders to see what their
opinions would be on the matter. There were a few reasons why this was a good
idea; for one, our stakeholders are all customers of the airport and have
special interests in what vendor would come here. Two, not only could they
provide a professional, business-related opinion, but they could provide one as
a customer. Three, they provided a new perspective on the situation and were
able to see things that we were not. Four, they increase the transparency of
the project. Five, they could “secure the resources” needed for the project
(Ryckman, 2017).
Our ultimate goal was to find a vendor that everyone could
agree on that would bring in the type of clientele and revenue that the company
needed. We were not getting there successfully on our own until the involvement
of the stakeholders. Once we involved them, the process went much quicker and a
lot smoother. I believe that the reason this happened that way is because
everyone felt good about the fact that we covered all the bases, involved
everyone we possibly could and made the best possible decision.
In the future I believe that making sure I involve everyone I
can, will greatly impact the decisions that are made. You just never know who
will offer up the very thing that you need to make the right choice.
Reference:
Rychkman, M., Chron.
Advantages and Disadvantages of Stakeholders. Retrieved from
http://smallbusiness.chron.com/advantages-disadvantages-stakeholders-32179.html
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